TradeStaqDocumentation
Dashboard

Wallet Settings

Manage your TradeStaq wallet balance for subscriptions and platform fees.

Overview

Your TradeStaq wallet is used for:

  • Subscription payments
  • Premium strategy purchases
  • Platform service fees
  • Copy trading fees (when following paid strategies)

Note: The TradeStaq wallet is separate from your exchange trading balances. It's only used for platform services, not for trading.

Wallet Balance

View your current balance in Settings → Wallet:

┌─────────────────────────────────────────┐
│  Wallet Balance                         │
│  ─────────────────────────────────────  │
│  Available:     $127.50 USD             │
│  Pending:       $0.00 USD               │
│  ─────────────────────────────────────  │
│  [Add Funds]  [Transaction History]     │
└─────────────────────────────────────────┘

Adding Funds

Supported Methods

MethodProcessing TimeFees
Credit/Debit CardInstant2.9% + $0.30
PayPalInstant3.5%
Crypto (USDT, USDC)10-30 minutesNetwork fee only
Bank Transfer2-5 business daysFree

Adding via Card

  1. Click Add Funds
  2. Enter amount (minimum $10)
  3. Select Credit/Debit Card
  4. Enter card details
  5. Click Pay
  6. Funds available instantly

Adding via Crypto

  1. Click Add Funds
  2. Enter amount
  3. Select Cryptocurrency
  4. Choose network:
    • USDT (TRC20) - Lower fees
    • USDT (ERC20) - Higher fees
    • USDC (ERC20)
  5. Send to displayed address
  6. Funds available after confirmations
TokenNetworkConfirmations
USDTTRC20 (Tron)20
USDTERC20 (Ethereum)12
USDCERC20 (Ethereum)12

Withdrawing Funds

Eligibility

To withdraw funds:

  • Account must be verified
  • Minimum withdrawal: $20
  • Available balance only (not pending)

Withdrawal Methods

MethodProcessing TimeFees
Bank Transfer2-5 business days$5
PayPal1-2 business days2%
Crypto10-30 minutesNetwork fee

Initiating Withdrawal

  1. Navigate to Settings → Wallet
  2. Click Withdraw
  3. Enter amount
  4. Select withdrawal method
  5. Enter destination details
  6. Confirm with 2FA (if enabled)
  7. Wait for processing

Auto-Reload

Never run out of funds with auto-reload:

  1. Navigate to Settings → Wallet → Auto-Reload
  2. Enable auto-reload
  3. Set threshold (e.g., $10)
  4. Set reload amount (e.g., $50)
  5. Select payment method

When your balance drops below the threshold, the reload amount is automatically charged.

Transaction History

View all wallet transactions:

ColumnDescription
DateTransaction timestamp
TypeDeposit, Withdrawal, Subscription, etc.
AmountTransaction amount
StatusCompleted, Pending, Failed
ReferenceTransaction ID

Filtering Transactions

  • Date range: Last 7/30/90 days or custom
  • Type: Deposits, Withdrawals, Fees, etc.
  • Status: Completed, Pending, Failed

Exporting History

  1. Click Export
  2. Select format (CSV, PDF)
  3. Select date range
  4. Click Download

Subscription Billing

How Billing Works

  1. Subscription charged at start of period
  2. Amount deducted from wallet balance
  3. If insufficient balance, payment method charged
  4. Failed payment → 7-day grace period

Viewing Subscription Details

┌─────────────────────────────────────────┐
│  Current Subscription                   │
│  ─────────────────────────────────────  │
│  Plan: Trader                           │
│  Price: $60.00/month                    │
│  Next Billing: Jan 15, 2025             │
│  Payment Method: Visa ****4242          │
│  ─────────────────────────────────────  │
│  [Change Plan]  [Update Payment]        │
└─────────────────────────────────────────┘

Failed Payments

If a payment fails:

  1. Day 1-3: Retry automatically
  2. Day 4-7: Grace period with notifications
  3. Day 8+: Account downgraded to Free tier

To resolve:

  1. Add funds to wallet, or
  2. Update payment method
  3. Retry payment manually

Refund Policy

Eligible for Refund

  • First-time subscribers within 7 days
  • Service outages exceeding 24 hours
  • Billing errors

Not Eligible

  • Used more than 50% of subscription period
  • Account violations
  • Change of mind after 7 days

Requesting Refund

  1. Contact hello@tradestaq.com
  2. Include:
    • Account email
    • Transaction reference
    • Reason for refund
  3. Response within 48 hours

Security

Wallet Protection

  • All card data encrypted (PCI DSS compliant)
  • 2FA required for withdrawals
  • Withdrawal address whitelist (optional)
  • Email confirmation for large transactions

Suspicious Activity

If you notice unauthorized transactions:

  1. Immediately contact hello@tradestaq.com
  2. Enable 2FA if not already
  3. Change your password
  4. Review connected devices

FAQs

Can I transfer wallet balance to my exchange?

No, the TradeStaq wallet is only for platform services. Trading funds must be deposited directly to your exchange.

What happens to unused wallet balance if I cancel?

Unused balance remains in your account. You can withdraw it or use it later.

Is there a maximum wallet balance?

Yes, maximum balance is $10,000. Contact support for higher limits.

Next Steps